Economics of Repair
Scottish Mountain Gear can save you money on the warranty replacement of almost all textile goods. We can often repair a faulty product for a fraction of the price of a replacement.
By recommending Scottish Mountain Gear as your authorised repair agent you’re also simplifying the work of your retail network as the majority of major outdoor equipment retailers already send products to us for repair. Specialist outdoor shop managers and customer service staff are familiar with our services and many speak to our repair advisors several times each week.
For your end users we offer an efficient telephone call handling service, online advice and an online booking system which integrates directly with our in-house repair management system. This greatly speeds up the handling of your faulty or damaged products. Most outdoor enthusiasts are environmentally aware and are keen to repair, rather than replace, perfectly good products which just need a little tender love and care.
Read about how we can simplify your operation.